Privacy policy
Effective Date: November 1, 2025
Welcome to Treedi, a platform that offers two main services:
At Treedi, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information — especially sensitive health data. This Privacy Policy explains our practices for the Treedi mobile apps and website[](https://treedi.com/).
We collect the following types of information to provide and improve our services:
When you register, we collect your name, email address, phone number, date of birth, and (for Road Data Collectors) taxi vehicle details (e.g., license plate) to verify your account and process payouts.
With your consent, we collect anonymized data such as GPS routes, odometer readings, speed, and driving habits (e.g., braking patterns) to calculate earnings and contribute to AI training or mapping.
When you use Treedi Health, we collect sensitive personal health information (PHI) including:
All health data is treated as highly sensitive and protected under applicable laws (e.g., PIPEDA in Canada, GDPR in the EU, and provincial health privacy laws).
We collect device type, operating system, IP address, and app usage data to optimize performance and troubleshoot issues.
Bank account or payment method details are collected for payouts (Treedi Data) or consultation fees (Treedi Health), securely processed via our payment partners.
Your information is used to:
Health data is used solely for the purpose of delivering telemedicine services and is never used for marketing or advertising.
We do not sell your personal, driving, or health data. Sharing is strictly limited:
With trusted partners (e.g., payment processors, cloud storage, video-conferencing providers) who are bound by strict confidentiality and data-protection agreements.
Your health information is shared only with the licensed healthcare professional you consult with during a session. They are independent practitioners and follow their own professional obligations regarding your records.
Non-identifiable driving data may be shared with AI or mapping partners. Health data is never shared in anonymized form for third-party research without separate explicit consent.
If required by law, court order, or to protect rights/safety (e.g., fraud prevention, public health emergencies).
You have control over your data:
We use industry-leading security measures including AES-256 encryption for data in transit and at rest, role-based access controls, and regular security audits. Health data receives additional protections (e.g., end-to-end encryption for consultations and secure, compliant storage). Access is strictly limited to authorized personnel on a need-to-know basis. No system is 100% secure — we encourage strong passwords and prompt reporting of suspicious activity.
We retain data only as long as necessary:
You may request earlier deletion where permitted by law.
Treedi is based in Canada. Data may be processed in other countries by our service providers. We use appropriate safeguards (e.g., Standard Contractual Clauses for GDPR, or equivalent for PIPEDA) to ensure your data receives adequate protection.
Our Services are not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor’s data (including health data) was collected, contact us immediately for removal.
We may update this policy to reflect new features, services, or legal requirements. Changes will be posted here, and we will notify you via email or in-app alerts for material updates. Continued use after changes implies acceptance.
For questions, data requests, access/deletion rights, or concerns, reach us at:
EU/UK users can also contact our Data Protection Officer at the same email or file a complaint with your local data protection authority. Canadian users may contact the Office of the Privacy Commissioner of Canada.